Frequently Asked Questions
How can I create an ASUS account?
1. Go to the ASUS Official Website and click "Login" at the upper right corner.
2. Click Sign Up.
3. Choose the registration method from mailbox as for the member login that you prefer.
(Registering by mailbox will be mandatory for shopping in store).
4. Fill your information in the required fields marked “*”. Click "I'm not a robot" and click "Sign Up".
5. Verification of your basic information completed.
6. Please access your email and click the verification link to activate your ASUS account.
Can I make an order as a guest?
Yes, you can shop as a guest, however, our membership may give you more advantages of shopping here.
Is it possible to order by phone?
The ASUS Store does not support telephone orders. Please use the online shop to place your orders.
How can I cancel my order?
You can cancel your order before goods are ready to ship. Please click "My Orders,” you will get the option to cancel.
If your order cancel option is not available in “My Order,” it means that your order is in the process of shipping. Please contact our service center to proceed with return.
How can I track my order?
You could track your order by viewing "My Orders" section of your ASUS account.
You could also get more detailed information in the courier website. (www.aramex.com)
Click on track and enter the tracking number to view updates on your shipment
What should I do if I didn’t receive an order confirmation e-mail?
Please ensure that the email address on your order is correct or that the email has not been sent directly to a spam folder. You could also go into My Account (Asus Account)page to check the order details.
Delivery & Shipping
What are the shipping charges?
o Standard shipment is free of charge when the order amount is 200 AED or above.
o A shipping fee of 18 AED will be applied if the order amount is less than 200 AED.
What should I do if my parcel was damaged upon delivery?
If you noticed that your parcel is damaged when you receive and sign for it, please request the courier to make an abnormal remark on the shipping label.
Please keep the original packaging and contact ASUS support 8000-3305910 (9am-6pm UAE time) email@example.com right away. When you contact us, please include pictures or evidence along with your claim. Once we obtain all of the relevant information it will usually take 5 to 7 business days to process the return.
What should I do if my tracking has not been updated for an extended period of time?
If you notice that your tracking number has not been updated for an extended period of time please contact ASUS Support 8000-3305910 (9am-6pm UAE time) as soon as possible. We will do our best to handle your case.
What should I do if I received wrong or missing merchandise?
If you received wrong or missing merchandise, please contact ASUS Support right away. When you contact us, please include pictures or evidence along with your claim. Once we obtain all of the relevant information, we will do our best to handle your case.
What happens if my parcel is returned to warehouse?
Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Once we received your returned parcel we will then process a refund to the original account used to purchase the item(s). If you have any questions, please do not hesitate to contact ASUS Support.
Refund & Return
How do I request a return and refund?
If you are within the 7-day refund policy period and would like to request a refund, please contact Customer Service.
Please note, you will be required to provide the following details when requesting a refund:
o Reason for return
o Serial number of item: (found on the item)
o Quantity and names of items to be returned
o Collection address
If you are outside the 7-day refund policy period and the reason for your refund request is due to a technical or quality issue then please contact Technical Support. 8000-3305910 (9am-6pm UAE time) firstname.lastname@example.org
After the refund has been initiated, the time it will take for your refund to reach you will depend on your payment bank.
ASUS Customer Service Contact email@example.com 8000-3305910 (9am-6pm UAE time)
What is the warranty policy for the ASUS Devices?
Please refer more detail in ASUS Support website: (https://bit.ly/33S5cNt (9am-6pm UAE time))
• How could I register my device warranty?
There are three ways to register the device warranty.
1. From ASUS official website member: (https://www.asus.com/support/FAQ/1003379/)
2. From ASUS Account, MyASUS for Windows application.
3. Using MyASUS Phone app.
You could also purchase ASUS Premium Care to extend your warranty period, expand the warranty coverage, and add extra protection to your ASUS device. (ASUS 2 YEAR PERFECT WARRANTY (asusme.com))
What should I do if I received a broken product?
If you open your parcel and find out that the product inside is damaged, please take photos, keep the original packaging and contact ASUS support right away. When you contact us, please include pictures or evidence along with your claim. Once we obtain all of the relevant information it will usually take 5 to 7 business days to process the return.